Returns & Refunds

Easy Returns,
Honest Refunds

Not happy with your Relaxer product? We make the return process simple and transparent — no fine print surprises.

Start a Return Request
7-Day Return Window From the date of delivery
Refund in 5–10 Days Back to your original payment method
Free Reverse Pickup We arrange collection at no cost

How it works

1

Raise Request

Email us or use the Contact page within 7 days of delivery

2

Reverse Pickup

We arrange free pickup from your address once approved

3

Quality Check

Product is inspected at our warehouse for eligibility

4

Refund Issued

Credited back within 5–10 business days after inspection

Section 01

Return Window

In Plain Words You have 7 days from the date your order is delivered to raise a return request. After 7 days, returns cannot be accepted.

We offer a 7-day return window from the date of delivery. To be eligible, your return request must be raised within this window by contacting us at support@relaxerstore.com or through our Contact page.

Please include your order number, reason for return, and photographs of the product (especially if damaged or defective) when raising your request.

Section 02

Return Eligibility

In Plain Words Products must be unused and in original packaging to qualify. Used, washed, or damaged items cannot be returned.

Accepted Returns

  • Product is unused, unwashed, and unaltered
  • All original packaging, tags, and accessories intact
  • Return request raised within 7 days of delivery
  • Product is in resalable / donate-able condition
  • Purchased directly from relaxerstore.com

Not Accepted

  • Product has been used, washed, or tampered with
  • Original packaging or tags are missing
  • Return request raised after the 7-day window
  • Product shows signs of wear or damage caused post-delivery
  • Customised or made-to-order products
  • Items marked "Final Sale" or "Non-Returnable" on the product page
  • Purchased via Amazon, Flipkart, or other third-party platforms
For products purchased on Amazon or Flipkart, please follow that platform's return policy directly. We are unable to process returns for third-party marketplace orders.
Section 03

Refund Modes & Timelines

In Plain Words Refunds go back to your original payment method within 5–10 business days after the product passes quality check. Store credit is faster.
Refund Mode Where It Goes Timeline
UPI / Net Banking / Debit Card Back to the same UPI ID or bank account 5–7 business days after quality check
Credit Card Back to the same credit card 7–10 business days (depends on your bank)
Cash on Delivery (COD) Bank transfer — we will ask for your account details 7–10 business days after we receive them
Relaxer Store Credit Added to your Relaxer account wallet Within 24–48 hours of quality check approval

Store credits are non-transferable, non-redeemable for cash, and valid for 12 months from the date of issue.

Section 04

Exchange Policy

In Plain Words Want a different size or product? We can exchange within the 7-day window, subject to stock availability. Replacement ships in 2–3 business days.

We offer exchanges for a different size or variant of the same product within the 7-day return window, subject to stock availability. To request an exchange:

  • Contact us at support@relaxerstore.com with your order number and the item you'd like instead
  • Our team will confirm availability and guide you through the process
  • Once the original item is received and passes quality check, the replacement will be dispatched within 2–3 business days

If the requested item is unavailable, we will process a full refund to your original payment method instead.

Section 05

Damaged or Incorrect Product

In Plain Words Received something damaged or wrong? Contact us within 24–48 hours with photos. We'll replace or fully refund at no cost to you.

If you receive a damaged, defective, or incorrect product, please:

What to do

  • Contact us at support@relaxerstore.com within 24–48 hours of delivery
  • Share your order number, a clear description of the issue, and photographs or a short video of the product and its packaging
  • Do not discard the original packaging until your case is resolved

We will arrange a replacement or full refund at absolutely no cost to you, including free return pickup. We take full responsibility for any error or damage on our end.

Section 06

Order Cancellations

In Plain Words Cancel before dispatch for a full refund. Once shipped, cancellation isn't possible — but you can return after delivery.
When Can You Cancel? Refund
Before dispatch Yes — contact us immediately Full refund within 5–7 business days
After dispatch / in transit No — cancellation not possible Initiate a return after delivery
Cancelled by Relaxer (out of stock, etc.) We will notify you Full refund within 5–7 business days

Frequently Asked Questions

After your returned product passes our quality check, refunds are processed within 5–10 business days depending on your payment method. UPI and net banking are typically faster (5–7 days); credit card refunds can take up to 10 days depending on your bank. Store credit is the fastest option — credited within 24–48 hours.
We arrange free reverse pickup for all approved returns. You do not need to visit a courier center or pay for shipping. If reverse pickup is unavailable in your area, we will guide you on self-shipping and reimburse the cost.
Yes — exchanges are offered within the 7-day window, subject to stock availability. Email us at support@relaxerstore.com with your order number and the size/variant you'd like. If the item is unavailable, we'll issue a full refund instead.
No — we can only process returns for orders placed directly on relaxerstore.com. For products purchased on Amazon, Flipkart, or any other marketplace, please use that platform's return process. Each marketplace has its own return window and policy.
Contact us at support@relaxerstore.com within 24–48 hours of delivery with your order number and clear photos or a short video of the damaged product and packaging. We will arrange a free replacement or full refund — no need to return the damaged item.
Unfortunately, no. Products must be completely unused, unwashed, and unaltered to be eligible for return. This is for hygiene reasons and to ensure we can resell returned products safely. If you believe the product is defective even after minimal use, please contact us — we'll review it on a case-by-case basis.
Free Reverse Pickup
No Questions Asked
Refund to Original Payment
Support Mon–Sat, 10AM–6:30PM

Terms & Conditions

  • All returns are subject to a quality inspection. Relaxer reserves the right to decline a return if the product does not meet eligibility conditions.
  • Refund timelines are estimates and may vary based on your bank or payment provider. Relaxer is not responsible for delays caused by financial institutions.
  • Store credits, once issued, are non-transferable, cannot be redeemed for cash, and expire 12 months from the date of issue.
  • Relaxer reserves the right to modify this Return & Refund Policy at any time. Changes will be reflected on this page with an updated effective date.
  • This policy applies only to purchases made on relaxerstore.com. Third-party platform orders (Amazon, Flipkart, etc.) are governed by the respective platform's policy.

Have a question about your return? Email us at support@relaxerstore.com — we respond within 24 hours. See our Contact Us page for full details.