Shipping policy

Shipping Policy

Last Updated: August 24, 2026

At Relaxer, we are committed to providing a reliable and transparent delivery experience. This Shipping Policy explains our order processing times, delivery timelines, shipping charges, tracking process, and other important information relating to the delivery of orders placed on relaxerstore.com.

Shipping Coverage

We currently ship orders across India to serviceable PIN codes through trusted third-party courier and logistics partners.

Delivery availability may vary depending on the destination PIN code and courier serviceability.

Free Shipping

We offer FREE Standard Shipping on all orders across India.

There is no minimum order value required to qualify for standard free shipping.

Free standard shipping is applicable to both:

  • Prepaid orders

  • Cash on Delivery (COD) orders

No standard shipping fee will be added to your order at checkout.

Order Processing Time

Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or other non-working days will begin processing on the next business day.

Once your order has been dispatched, you will receive tracking information through the contact details provided while placing your order.

Estimated Delivery Time

After order confirmation, orders are generally delivered within:

5–7 business days

The estimated delivery period includes normal processing and transit time.

Delivery timelines may vary depending on:

  • Destination and PIN code

  • Courier partner serviceability

  • Public or regional holidays

  • Weather conditions

  • Local restrictions or disruptions

  • High-order-volume periods

  • Other circumstances outside our reasonable control

The delivery timeline provided is an estimate and may occasionally vary.

Order Tracking

Once your order has been dispatched, tracking details will be shared with you through SMS, email, WhatsApp, or another available communication method linked to your order.

The tracking information may include:

  • Courier partner name

  • Tracking or AWB number

  • Tracking link

Please allow some time after dispatch for the courier partner's tracking system to update.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and serviceable PIN codes across India.

Availability of COD may be determined at checkout based on the delivery location and other order-related factors.

Standard shipping remains free for eligible COD orders.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver the shipment to the address provided while placing the order.

Customers are responsible for providing a complete and accurate shipping address, PIN code, and active contact number.

If delivery cannot be completed because of an incorrect or incomplete address, repeated customer unavailability, refusal to accept the parcel, or other customer-related reasons, the shipment may be returned to us by the courier partner.

If you experience any issue receiving your order, please contact our customer support team.

Incorrect Shipping Information

Please ensure that your shipping details are correct before completing your purchase.

Relaxer cannot be held responsible for delays or unsuccessful delivery caused by incorrect, incomplete, or outdated shipping information provided at the time of placing the order.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to update the information before dispatch; however, changes cannot be guaranteed once an order has been shipped.

Delayed Shipments

Although we aim to deliver orders within the estimated delivery timeline, occasional delays may occur because of courier disruptions, weather conditions, public holidays, regional restrictions, high-demand periods, or other circumstances beyond our reasonable control.

Where appropriate and possible, we will assist customers with tracking or resolving delayed shipments.

A delay in courier transit does not necessarily mean that the shipment has been lost.

Lost or Undelivered Shipments

If your tracking information shows unusual inactivity or your order has not arrived within a reasonable period after the estimated delivery timeline, please contact our support team.

We will coordinate with the relevant courier partner to investigate the shipment and assist you with an appropriate resolution in accordance with our applicable policies.

Damaged Packages

If your package appears visibly damaged, tampered with, or compromised when delivered, please document the condition of the parcel and contact our customer support team promptly.

Requests relating to damaged, defective, incorrect, returnable, or refundable products will be handled according to our separate Return & Exchange / Refund Policy.

International Shipping

Relaxer currently primarily serves customers within India.

Unless international shipping is specifically made available on our website or during checkout, orders cannot be delivered outside India.

Shipping Origin

Orders are fulfilled and dispatched from our operations in India.

Relaxer
Kh. No. 86/24 Min-2, Village Mundka
Gali No. 7, Near Mundka Industrial Area
North West Delhi, Delhi – 110041
India

Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

Email: support@relaxerstore.com
Phone: +91 9217067708
Website: relaxerstore.com

When contacting us about an existing order, please provide your order number and registered contact details so that our team can assist you efficiently.

Relaxer reserves the right to update this Shipping Policy from time to time to reflect changes in our logistics operations, courier arrangements, or applicable requirements. The latest version will always be available on this page.