Refund policy
Return, Refund & Cancellation Policy
Last Updated: August 24, 2026
At Relaxer, we want customers to feel confident when shopping with us. This policy explains the conditions and process for returns, refunds, exchanges, damaged or incorrect products, and order cancellations.
1. 7-Day Return Policy
We offer a 7-day return window on eligible products.
You may request a return within 7 calendar days from the date your order is delivered.
Return requests submitted after the 7-day return period may not be accepted unless required under applicable law.
2. Return Eligibility
To qualify for a return, the product must:
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Be in the same condition in which it was received
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Be unused and unworn, where applicable
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Be free from stains, marks, damage, odour, or signs of use
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Have all original tags, labels, accessories, manuals, inserts, and components
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Be returned in its original product packaging
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Include the receipt, invoice, order confirmation, or other proof of purchase
Products that do not meet these conditions may not qualify for a return or refund.
The product must be adequately packed for return to prevent damage during transit.
3. How to Request a Return
To initiate a return, contact us within 7 days of receiving your order:
Email: SUPPORT@RELAXERSTOREGMAIL.COM
Phone: +91 9217067708
Please provide:
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Your order number
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Name used while placing the order
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Registered phone number or email address
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Product you wish to return
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Reason for the return
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Photographs or videos, where required
Our team will review your request and provide return instructions if the return is eligible.
Please do not send a product back without first receiving return approval or instructions from Relaxer.
Products sent to us without an approved return request may not be accepted.
4. Return Address
Approved returns must be sent to the address provided by our customer support team.
Our return address is:
Relaxer / SHREEKRISHNA ORTHO CARE PVT LTD
Khasra No. 86/24 (Min-2)
Village Mundka, Gali No. 7
Near Mundka Industrial Area
Delhi – 110041
India
Customers should follow the return instructions provided by Relaxer before dispatching any product.
5. Return Shipping Charges
For returns accepted by Relaxer under this Return Policy, we will arrange a return pickup or provide appropriate return shipping instructions where return pickup is available.
No return shipping charge will be deducted from the refund for an approved return arranged by Relaxer.
Return pickup availability may depend on the customer's PIN code and courier serviceability.
Where a pickup cannot be arranged, our support team will provide instructions regarding how the return should be sent.
Customers should not independently ship a return before contacting Relaxer unless specifically instructed to do so.
6. Damaged, Defective or Incorrect Products
Please inspect your order as soon as it is delivered.
If you receive a product that is:
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Damaged
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Defective
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Incorrect
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Missing a component
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Different from the product ordered
please contact us as soon as possible after delivery so that we can evaluate the issue and provide an appropriate resolution.
We may request clear photographs or videos showing the product, packaging, shipping label, or defect to help us verify and resolve the issue.
Where the claim is verified, Relaxer may provide an appropriate replacement, return, or refund depending on the circumstances and product availability.
Customers will not be charged return shipping for verified damaged, defective, or incorrectly supplied products.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection law.
7. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, health, safety, or sanitary reasons, particularly where the product has been opened, used, worn, applied, or its protective/hygiene seal has been removed.
This may include products such as:
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Nasal strips, once the outer packaging, individual hygienic packaging, or seal has been opened
- KIDS NASAL STRIPS
- ALL THE TYPE OFF INSOLES AND HEEL CUP
- ANTI SNORING MOUTH TAPE
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Personal-use or hygiene-sensitive products
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Products that come into direct contact with the skin, nose, mouth, face, or body where hygiene makes resale inappropriate after opening
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Any other products specifically identified as “Non-Returnable,” “Non-Returnable Once Opened,” or similar wording on the applicable product page
Additional products may be added to this category from time to time based on their nature and hygiene requirements.
Where a product is non-returnable for hygiene reasons, this restriction will be stated on the relevant product page wherever reasonably applicable.
Important
A hygiene-related non-returnable restriction does not prevent a customer from contacting us where the product received is:
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Defective
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Damaged on arrival
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Incorrect
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Materially different from what was ordered
Such cases will be evaluated separately.
8. Other Return Exceptions
The following products are generally not eligible for change-of-mind returns:
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Customized or personalized products
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Products made specifically according to customer instructions
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Products that have been used, washed, altered, damaged, or modified after delivery
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Products returned without their original packaging or essential components
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Hygiene-sensitive products that have been opened or used
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Gift cards, if offered
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Items expressly identified as final sale or non-returnable before purchase
Please contact us before purchasing if you are unsure whether a particular product is eligible for return.
9. Sale and Discounted Products
Products purchased during a sale, promotional offer, or using a discount code remain subject to the return conditions displayed at the time of purchase.
If a product is expressly marked “Final Sale” or “Non-Returnable” before purchase, it may not be eligible for a change-of-mind return.
However, this does not affect claims relating to a product that is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer rights under applicable law.
10. Exchanges
We currently process standard exchanges by treating them as a return followed by a new purchase.
For a size, model, colour, or product change:
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Request a return for the original eligible product.
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Once the return is approved, follow the return instructions.
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Place a new order for the product you prefer.
For products received damaged, defective, or incorrect, please contact us directly. Where appropriate and subject to product availability, we may arrange a replacement without requiring the customer to place a separate order.
11. Return Inspection
Once we receive your returned product, our team will inspect it to confirm that it meets the conditions of this Return Policy.
We will notify you whether the return and refund have been approved.
Relaxer reserves the right to reject a return where the returned item:
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Has been used
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Shows signs of wear or misuse
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Is damaged after delivery due to customer handling
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Is missing original components
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Is materially different from the product originally shipped
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Does not otherwise satisfy the applicable return conditions
Any decision will remain subject to applicable consumer protection laws.
12. Refunds
Once an eligible returned product has been received, inspected, and the refund has been approved, we will initiate the refund within 10 business days.
Prepaid Orders
For prepaid orders, approved refunds will generally be issued to the original payment method used while placing the order.
After we initiate the refund, the time required for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or payment service provider.
Cash on Delivery Orders
For Cash on Delivery (COD) orders, refunds cannot ordinarily be reversed to the original cash collection method.
For an approved COD refund, our team may request appropriate bank account or UPI details from the customer so that the refund can be processed electronically.
Customers should provide accurate refund details when requested.
13. Refund Amount
Where a return is approved, the eligible product amount paid by the customer will be refunded in accordance with this policy.
As Relaxer provides free standard shipping across India, no original standard shipping charge is applicable for deduction from eligible orders.
Any amount that is specifically non-refundable will be disclosed to the customer before purchase where applicable.
14. Refund Delays
Once Relaxer initiates a refund, banks and payment providers may require additional time to process and reflect the amount in the customer's account.
If more than 15 business days have passed after we confirmed that your refund was approved, please contact:
Email: SUPPORT@RELAXERSTOREGMAIL.COM
Phone: +91 9217067708
Please include your order number and refund details when contacting us.
15. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
Email: SUPPORT@RELAXERSTOREGMAIL.COM
Phone: +91 9217067708
We will make reasonable efforts to cancel the order if it has not yet been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. After delivery, an eligible product may instead be returned in accordance with the 7-day Return Policy described above.
If payment has already been collected for an order that is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method.
16. Refused or Undelivered COD Orders
Customers are requested to place Cash on Delivery orders only when they intend to accept delivery.
If a COD shipment is refused or repeatedly remains undelivered, future COD availability for the customer may be restricted where reasonably necessary to prevent misuse of the service.
This does not affect genuine delivery disputes or consumer rights available under applicable law.
17. Return Abuse or Fraudulent Claims
We reserve the right to review or refuse return requests involving suspected fraud, misuse, product substitution, repeated abuse of the return process, or deliberate product damage.
Any such decision will be made reasonably and will not restrict rights that customers are legally entitled to exercise.
18. Business & Contact Information
Trade Name: Relaxer
Business / Return Address:
SHREEKRISHNA ORTHO CARE PVT LTD
Khasra No. 86/24 (Min-2)
Village Mundka, Gali No. 7
Near Mundka Industrial Area
Delhi – 110041
India
Phone: +91 9217067708
Email: SUPPORT@RELAXERSTOREGMAIL.COM
Website: www.relaxerstore.com
For any questions regarding returns, refunds, damaged products, exchanges, or cancellations, please contact us using the details above.