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Shipping Policy

Fast, reliable delivery of your comfort essentials — right to your doorstep across India.

Last updated: June 2025
📦 Orders processed in 1–2 business days
🏠 Delivery across 19,000+ pincodes
💳 COD available on eligible orders
📱 SMS & email tracking updates
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Plain English

Shipping Options & Timelines

Choose the speed that suits you. Whether you're managing everyday discomfort or need your support gear urgently, we've got two shipping options — both with full tracking.
Most Popular
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Standard Shipping
5–7 business days
Free on all orders above ₹499
Best for planned purchases and regular restocks
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Express Shipping
2–3 business days
Available at checkout (nominal charge)
When you need relief sooner — available to select metro pincodes
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International
14–21 business days
Shipping cost calculated at checkout
Delivery times vary by destination country
⚠️ Business days exclude Sundays and public holidays. Orders placed after 2:00 PM IST on a working day begin processing the next business day.
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Step by Step

Your Order Journey

From the moment you hit "Place Order" to the day it arrives — here's exactly what happens and when.
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Order Placed
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Order Confirmed
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Packed & Dispatched
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In Transit
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Out for Delivery
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Delivered!
Stage What Happens Timeline
Order Confirmation You receive an order confirmation email with your order ID Immediately
Processing Our team verifies payment, picks and packs your items 1–2 business days
Dispatch Order handed over to courier; tracking number sent via SMS & email Within 2 business days
In Transit Courier moves your package through their network Varies by zone (see below)
Delivery Package delivered to your doorstep; delivery confirmation sent 2–7 business days from dispatch
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Delivery Zones

Estimated Delivery by Location

Delivery times after dispatch depend on where you are. Here's a quick guide — transit days are in addition to our 1–2 day processing window.
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Metro Cities

Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune
2–4 days from dispatch
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Tier-2 Cities

Jaipur, Lucknow, Chandigarh, Nagpur, Indore, Surat, Vadodara
3–5 days from dispatch
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Tier-3 & Towns

Smaller cities, semi-urban areas
5–7 days from dispatch
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Remote Areas

J&K, Northeast states, hill stations, island pincodes
7–12 days from dispatch
⚠️ Remote pincode surcharge: A small additional shipping fee may apply for remote and difficult-to-reach pincodes. This will be shown clearly at checkout before you confirm your order.

Not sure if your pincode is serviceable? Add your product to cart and enter your pincode at checkout — serviceability is checked in real time.

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Payment at Delivery

Cash on Delivery (COD)

Yes, we offer Cash on Delivery on eligible orders. Pay when your package arrives — no need to pay online if you're not comfortable doing so.

💳 Prepaid (Online Payment)

  • UPI, Cards, Net Banking, Wallets
  • Fastest processing priority
  • Instant order confirmation
  • Easier refunds if needed
  • Pay securely via Razorpay / Shopify Payments

🏠 Cash on Delivery

  • Pay cash to the delivery agent
  • Available on orders up to ₹5,000
  • COD availability varies by pincode
  • Please keep exact change ready
  • For COD refund details, see our Return & Refund Policy
⚠️ COD orders that are refused at delivery will incur a two-way shipping charge that will be deducted from any future refund or credit. If you need to cancel a COD order, please contact us before dispatch at support@relaxerstore.com.
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Where Is My Order?

Track Your Shipment

You will never be left wondering. The moment your order is picked up by our courier, you get a tracking number — and multiple ways to check where it is.
1

Dispatch Notification

As soon as your order is dispatched, you'll receive an SMS and email with your AWB (tracking) number and the courier's name.

2

Track via Courier Website

Use your AWB number on the courier partner's website (Delhivery, Blue Dart, XpressBees, or Shiprocket) for the most up-to-date status.

3

Check Your Order Page

Log into your Relaxer Store account and go to My Orders — your tracking link will be live there within 12–24 hours of dispatch.

4

Out for Delivery Alert

You'll receive an SMS alert on the day of delivery when your package is out for delivery in your area.

5

Still Can't Locate Your Order?

Email us at support@relaxerstore.com or call +91 92170 67708 and our team will investigate within 24 hours.

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Good to Know

Special Cases & Exceptions

Situation What Happens
Multiple items in one order Items may be shipped separately if they are stored at different warehouse locations. You'll receive individual tracking numbers. No extra shipping charge.
Wrong address provided Address cannot be changed after dispatch. Please contact us immediately if you notice an error — we can only update addresses before the order leaves our warehouse.
Missed delivery attempt Our courier will attempt delivery 2–3 times. After that, the package is held at the nearest courier facility for 5–7 days before being returned to us.
Order marked delivered but not received Contact us within 48 hours of the marked delivery date. We will raise a formal investigation with the courier and resolve within 5–7 working days.
Festive season delays During peak seasons (Diwali, New Year), courier networks may be stretched. Add 2–3 extra days to the standard timeline during these periods.

Received a damaged package? See our Return & Refund Policy for the full damaged-on-arrival claims and replacement process.

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Quick Answers

Frequently Asked Questions

Yes! Standard shipping is free on all prepaid orders above ₹499. Below ₹499 or for express delivery, a nominal shipping charge is shown at checkout. COD orders may have a small handling fee depending on the order value.
Address changes can only be made before the order is dispatched. Email support@relaxerstore.com as quickly as possible with your order ID and the corrected address. Once the courier has collected the package, we cannot make changes.
Orders are processed within 1–2 business days. If it has been more than 2 business days and you haven't received a dispatch notification, please contact us at support@relaxerstore.com with your order ID and we'll look into it immediately.
We deliver to over 19,000 pincodes across India. To check serviceability for your specific pincode, enter it at the product page or at checkout — availability is shown in real time. Some remote pincodes may have longer delivery times or a small surcharge.
Cash on Delivery is available on eligible orders up to ₹5,000 and for serviceable pincodes. COD availability is shown at checkout. For orders above ₹5,000, we request prepaid payment for security reasons.
First, check with family members or building security — sometimes deliveries are handed to a neighbour or guard. If the package genuinely hasn't arrived, contact us within 48 hours at support@relaxerstore.com or call +91 92170 67708. We will raise a courier investigation and resolve it within 5–7 working days.
Yes, we do ship internationally. Delivery timelines and shipping charges vary by destination and will be calculated at checkout. Please note that international orders may be subject to import duties and taxes levied by the destination country — these are the responsibility of the recipient and are not included in our shipping charge.
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Fast Dispatch

Orders packed & shipped within 1–2 business days

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Live Tracking

SMS & email updates from dispatch to delivery

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Pan-India Delivery

19,000+ pincodes across metros, towns & remote areas

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We're Here to Help

support@relaxerstore.com · +91 92170 67708

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Delivery timelines stated on this page are estimates and begin from the date of dispatch, not the date of order placement. Actual delivery dates may vary due to courier network delays, weather disruptions, public holidays, force majeure events, or factors beyond our control. Relaxer Store shall not be held liable for delays caused by third-party courier partners once the package is in transit.

COD availability, free shipping thresholds, and express delivery availability may change without prior notice. The most current terms are always displayed at checkout. This policy was last updated in June 2025 and supersedes all prior shipping policy documents.