Privacy Policy
We never sell your personal data to third parties
Your data is encrypted and securely stored
You can access, correct, or delete your data anytime
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Information We Collect
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Personal Identification | Name, email address, phone number | Order processing, communication, support |
| Delivery Information | Shipping address, pincode, state | Fulfilment and delivery of your order |
| Payment Information | Billing details (processed via payment gateway — we do not store card numbers) | Payment processing |
| Usage Data | Pages visited, time spent, products viewed | Improving website experience and product recommendations |
| Device & Technical Data | IP address, browser type, operating system | Security, fraud prevention, analytics |
| Communications | Emails, chat messages, support tickets | Resolving queries and improving service |
How We Use Your Information
Your information may be used to:
- Process transactions — confirm, fulfil, and manage your orders
- Communicate with you — order confirmations, shipping updates, support responses
- Improve our services — analyse usage patterns to improve website design and product range
- Send promotional communications — only if you have explicitly opted in; you can unsubscribe at any time
- Prevent fraud — detect and investigate suspicious activity
- Comply with legal obligations — meet requirements under applicable Indian law
How We Share Your Information
We do not sell, trade, or rent your personal information to any third party. We may share data only in the following limited circumstances:
Who we share data with
- Logistics & Courier Partners — your name, address, and phone number to fulfil delivery
- Payment Gateways — billing information processed via PCI-DSS compliant partners (e.g., Razorpay, Paytm)
- Analytics Providers — aggregated, anonymised usage data (e.g., Google Analytics)
- Legal Authorities — if required by law, court order, or government directive under the IT Act 2000 or other applicable Indian legislation
- Business Transfers — in the event of a merger or acquisition, your data may transfer to the successor entity under the same privacy protections
Cookies & Tracking Technologies
We use the following types of cookies on relaxerstore.com:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly Necessary | Cart functionality, session management, checkout security | No — required for the site to work |
| Performance / Analytics | Page views, bounce rate, traffic source (Google Analytics) | Yes — via browser settings |
| Marketing / Retargeting | Personalised ads on Google and Meta platforms | Yes — via browser settings or ad platform opt-out |
To manage or disable cookies, adjust your browser settings (Chrome, Firefox, Safari, Edge all support this). Note that disabling performance and marketing cookies does not affect your ability to shop on our site.
Data Security
We implement multiple layers of security to protect your personal information:
- SSL/TLS encryption — all data transmitted between your browser and our website is encrypted
- PCI-DSS compliant payment processing — we do not store your card numbers; payments are handled by certified third-party gateways
- Access controls — internal access to personal data is restricted to authorised personnel only
- Firewalls & intrusion detection — server-level protection against unauthorised access
Data Retention
- Order data — retained for 7 years to comply with Indian tax and accounting regulations
- Account data — retained while your account is active; deleted within 30 days of an account deletion request
- Support communications — retained for 2 years for quality assurance purposes
- Analytics data — aggregated and anonymised; no individual retention limit applies
To request deletion of your data, email us at support@relaxerstore.com — we will confirm and complete the deletion within 30 days.
Your Rights
Under applicable Indian law (including the Digital Personal Data Protection Act, 2023), you have the following rights:
Your data rights
- Right to Access — request a copy of the personal data we hold about you
- Right to Correction — request correction of any inaccurate or incomplete data
- Right to Erasure — request deletion of your personal data, subject to legal retention requirements
- Right to Withdraw Consent — opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly
- Right to Grievance Redressal — raise a complaint with our Grievance Officer (see Section 10); we respond within 30 days
To exercise any of these rights, email us at support@relaxerstore.com with the subject line "Data Rights Request". We will acknowledge within 3 business days and resolve within 30 days.
Children's Privacy
relaxerstore.com is intended for users who are 18 years of age or older. We do not knowingly collect, store, or process personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately at support@relaxerstore.com and we will delete it promptly.
Legal Compliance
This Privacy Policy is designed to comply with applicable Indian legislation governing the collection and processing of personal data:
Key compliance commitments
- IT Act 2000 & SPDI Rules 2011 — we maintain reasonable security practices and procedures for sensitive personal data
- Digital Personal Data Protection Act 2023 (DPDPA) — we collect data only for lawful purposes with your consent, and honour your rights as a Data Principal
- TRAI / DND — by providing your phone number, you consent to receive transactional and service communications from us even if registered under DND/NCPR under applicable TRAI regulations. You may opt out of promotional SMS at any time
- Consumer Protection (E-Commerce) Rules 2020 — a named Grievance Officer is appointed and contact details are published below
This Privacy Policy is governed by the laws of India; any disputes arising from it are subject to the exclusive jurisdiction of courts in Delhi, India. See our Terms & Conditions for full contractual governing law details.
Grievance Officer
In accordance with the Information Technology Act 2000, the SPDI Rules 2011, and the Consumer Protection (E-Commerce) Rules 2020, the details of our Grievance Officer are:
Grievance Officer — Relaxer Store
- Email: support@relaxerstore.com
- Phone: +91 9217067708
- Hours: Mon–Sat, 10:00 AM – 6:30 PM IST
- Website: www.relaxerstore.com
As mandated by applicable law, all grievances will be acknowledged within 3 business days and resolved within 30 days of receipt.
We may update this Privacy Policy periodically; the "Last updated" date at the top of this page always reflects the current version. Continued use of the site after changes constitutes acceptance.
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